Legal

Terms of Use

This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the Terms of Use for access or usage of this website ('Website').

The Website is owned by [Zocialus Online Services Pvt. Ltd.], a company incorporated under the Companies Act, 2013 with its registered office at [306, Living Style Mall, Jasola], India (hereinafter referred to as 'Zocialus').

If you continue to browse and use this Website, You are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern your relationship with Zocialus in relation to this Website and the Products/Services (as described below)

For the purpose of these Terms of Use, wherever the context so requires 'You' or 'User' shall mean any natural or legal person who is visiting/viewing the Website or has agreed to become a user of Services by using the Website as a registered user. The terms 'We', 'Us', and 'Our' shall mean Zocialus.

'Products' shall mean products listed on the website for sale and include party supplies such as balloons, decoration materials, etc. ('Party Supplies'), food products which include packaged foods, tailor-made food products (including, but not limited to, cakes) ('Tailor-made Food Products'), etc. ('Food Products'), flowers ('Flowers').

'Services' shall mean the services listed on the website for sale and include photography services ('Photography Services'), bartender services ('Bartender Services'), etc. With respect to Services, the Website will be an online market place, whereby Zocialus will perform the limited role of facilitating the bookings on behalf of the Buyer(s) and processing payments. Provided that, with respect to caterers and catering services, the role of Zocialus shall be limited to providing a profile of the same on the Website and shall not undertake to facilitate any transaction between potential Buyers and the catering service provider by accepting order/bookings on behalf of such service providers and/or accepting payment. The term Products wherever the context requires shall be deemed to include Services.

'Seller' shall mean any individual/company/sole proprietorship/firm using this Website to sell Products/Services.

These Terms of Use apply to all Products/Services offered on the Website, collectively with any additional terms and condition that may be applicable to the specific Products/Service bought by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular Product/Service, the provisions of the terms and conditions applicable to such specific Product/Services shall prevail.

We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.


I. USER(S) ELIGIBILITY

  1. User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to buy the Products/Services provided on this Website.
  2. The Products/Services offered on the Website are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, the User(s) must not be a minor as per Indian Law; i.e. User(s) must be at least 18 years of age to be eligible to use our Website.
  3. Zocialus advises its User(s) that while accessing the Website, they must follow/abide by the related laws. Zocialus is not responsible for the possible consequences caused by your behaviour during use of Website. Zocialus may, in its sole discretion, refuse the service to anyone at any time.

II. USER(S) ACCOUNT AND OBLIGATIONS

  1. Zocialus reserves the right to collect user data including name, contact information and other details to facilitate purchases of Products/Services or use of its platform for facilitating such purchase. All information collected from the User is on a bonafide basis.
  2. You are solely and entirely responsible for maintaining the confidentiality and security of your account, display name and password and for restricting access to your computer/laptop/mobile device or any other such electronic device.
  3. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, Zocialus shall have the right to indefinitely suspend or terminate or block your access to the Website. Misuse and misrepresentation of identity or contact details will lead to automated termination of access to Website or use of the platform without prior notice to such User(s).
  4. Any promotional discounts, offers and reward points accumulated can be revoked without prior notice in the event of suspicious account activity or malafide intent of the User.
  5. In the case where the system is unable to establish unique identity of the User against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. Zocialus reserves the full discretion to suspend a User's account in the above event and does not have the liability to share any account information whatsoever.
  6. You agree to accept responsibility for all activities that occur under your account or password including any content stored, posted or otherwise transmitted through your account even when certain content is posted by others who have access to your account with or without your consent/authorization. Zocialus will not be responsible for any changes to the content in your account that are attributable to use of your account by any third party, with or without your consent and You hereby expressly agree not to hold us liable in such a case. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account and the loss or damage arising therefrom.
  7. If you know or suspect that someone unauthorized knows your password or any other security breach, then you should notify us by contacting us immediately and in no event later than 24 hours through the address provided in the "Contact Us" section of the website. If Zocialus has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to Zocialus and without any prior notice to you. Without prejudice to the above, Zocialus reserves the right to recover from you any and all damages, losses or costs that are levied on or suffered by Zocialus due to misuse of your account or password whether due to reasons attributable to you or not.

III. COMMUNICATIONS

When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Zocialus through electronic records and You consent to receive communications via electronic records from Zocialus periodically and as and when required. Zocialus may communicate with you by email or by such other mode of communication, electronic or otherwise.

IV. PLATFORM FOR TRANSACTION AND COMMUNICATION

  1. This Website is provided by Zocialus as a mere platform that Users and Sellers utilize to meet and interact with one another for the Products/Services offered. Zocialus is not and cannot be a party to or control in any manner any transaction between the Users and Sellers. Accordingly, it is agreed that the contract for the purchases of Products/Services shall be strictly a bipartite contract between the Users and Sellers.
  2. Zocialus does not make any representation or warranty as to specifics (such as quality, value, etc) of the Products/Services offered through the Website and accepts no liability for any errors or omissions thereof.
  3. The liability of Zocialus is only with respect to the delivery of Products undertaken by Zocialus and the use of the Website.
  4. Zocialus does not at any point of time during any transaction between Users and Sellers on the Website come into or take possession of the Products/Services offered by Sellers nor does it at any point gain title to or have any rights or claims over the Products/Services.
  5. Disclaimer: In the event the pricing of the Products/Services listed on the Website is, due to some technical issue, typographical error or mistake published by a Seller, incorrectly reflected, the Seller may cancel such order(s). In any such event Zocialus shall not be liable for, and the User hereby agrees to release and indemnify Zocialus and/or any of its officers and representatives from, any cost, damage, liability or other consequence of such cancellation of the order.

V. TERMS & CONDITIONS FOR USE OF WEBSITE

The following terms and conditions shall apply to User(s) using the Website and / or purchasing Products/Services:

  1. The User shall pay the total price of the Products/Services including delivery charges, packaging charges, if any, and any fee or levy presently payable or hereinafter imposed by the law or required to be paid with respect to such Products/Services.
  2. The User agrees and accepts that the purchase and use of the Products/Services is at the sole risk of the User, and further acknowledges that Zocialus disclaims all representations and warranties of any kind, whether express or implied.
  3. The User shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website, by hacking, password 'mining' or any other illegitimate means.
  4. The User shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.
  5. The User shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Zocialus or the brand name or domain name used by Zocialus, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Zocialus or Sellers on platform or otherwise tarnish or dilute any of Zocialus's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by Zocialus. The User agrees to not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or Zocialus's systems or networks, or any systems or networks connected to Zocialus.
  6. The User shall not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Zocialus and/or others.
  7. The User shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable laws, rules and regulations and regarding the User’s use of Website. The User shall not engage in any transaction which is prohibited by the provisions of any Applicable law for the time being in force.
  8. The User acknowledges and agrees that Zocialus is not responsible for any unauthorised use of any personal information that the User publicly discloses or shares with others on the Website.

VI. LIMITATION OF ZOCIALUS’ LIABILITY

  1. Zocialus will not be liable for any damages of any kind arising from the purchase/use of the Products/Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
  2. Zocialus is hereby authorized to use the location based information provided by any of the telecommunication companies when the User uses the mobile phone to make a transaction with respect to Products/Services. The location based information will be used only to facilitate the transaction of purchase/booking entered into by the User.
  3. Zocialus shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the User shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions as available on the Website on the date that Zocialus may indicate that such addition, variation or amendment is to come into effect.
  4. It is expressly made clear to You hereby that Zocialus does not directly or indirectly own/control any Products/Services. The Products/Services listed on the Website are all supplied by third parties and Zocialus disclaims any and all liability in respect of the drivers, the conductors and the buses alike. However, Zocialus encourgaes You to notify it of any complaints that You may have against the Sellers that you may have transacted with using the Website.
  5. If Zocialus has suspicion or knowledge, that any User is involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Zocialus may while reserving its rights to initiate civil and/or criminal proceedings against such User may also at its sole discretion suspend, block, restrict, disqualify that User and any related users from using the Website.
  6. Zocialus reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information.
  7. Every effort is made to keep the Website up and running smoothly. However, Zocialus takes no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control.

VII. DISCLAIMER OF WARRANTIES AND LIABILITY

This Website and the Products/Services, included on or otherwise made available to You through the Website are provided on 'as is' and 'as available' basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, Zocialus does not warrant that:

  1. This Website will be constantly available, or available at all times; or
  2. The information on this Website is complete, true, accurate or non-misleading; or
  3. The Products/Services will meet the User's requirements; or
  4. The Products/Services will be uninterrupted, timely, secure, or error-free.

VIII. PAYMENT

  1. Following are the terms of payment:
    1. Tailor-made Food Products: The payment for Tailor-made Food Products will be made within 3 days of placing the order for the same by the Buyer. The advance payment can be made by the Buyer either through credit card/net banking/debit card using the payment facility provided by Zocialus or cash which can be collected by Zocialus.
    2. Flowers and Party Supplies: The Buyer can choose to make the payment for Flowers and Party Supplies through credit card, debit card, net banking or cash on delivery.
    3. Photography Services and Bartending Services: With respect to these Services, the Buyer shall be required to pay 50% (fifty per cent) of the amount due in advance, i.e. within 2 Working Days of making the booking for the services and the remaining 50% (fifty per cent) of the amount due shall be paid, in case of the Bartending Services, on the day that the Services are made available to the Buyer, and in the case of Photography Services, on the day that the photographs in digital or physical form are delivered to the Buyer (this includes delivery of album, etc.) or on such day as may be decided between the Buyer and the person providing the Photography Services.
  2. While availing any of the payment method/s available on the Website, Zocialus will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the User due to:
  • Lack of authorization for any transaction/s, or
  • Exceeding the preset limit mutually agreed by and between the User and bank(s), or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reason/s
  1. All payments made by the User against the Products/Services offered on Website shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Website will not facilitate transaction with respect to any other form of currency with respect to the transactions done on the Website.
  2. All commercial terms relating to the Products/Services are as per bipartite contractual obligations between the User and the Sellers and payment facility is merely used by the User and the Sellers to facilitate the completion of the transaction. Use of the payment facility shall not render Zocialus liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of Products/Services or fraud as regards the Products/Services offered through the Website.
  3. You understand, accept and agree that the payment facility provided by Zocialus is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment and remittance facility for the transactions on the Website using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, Zocialus is neither acting as a trustee nor acting in a fiduciary capacity.
  4. Zocialus reserves the right to impose limits on the number of requests for Products/Services which Zocialus may receive from an individual valid credit / debit / cash card / valid bank account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by a User during any time period, and reserves the right to refuse to process requests exceeding such limit.
  5. Zocialus reserves the right to refuse to process requests for Products/Services by Users with a prior history of questionable charges including without limitation breach of any agreements by the User with Zocialus or breach/violation of any law or any charges imposed by issuing bank or breach of any policy.
  6. The User acknowledge that Zocialus will not be liable for any damages, interests or claims etc. resulting from not processing a request for Products/Services by the User or any delay in processing such request for Products/Services which is beyond control of Zocialus.

IX. RETURN, REPLACEMENT, CANCELLATION, ETC.

  1. Cancellation of order for Products/Services:

(a) Tailor-made Food Product: If any order for Tailor-made Food Product is sought to be cancelled by the Buyer, then Zocialus shall intimate the Seller of the same promptly. It will be a matter of Seller’s discretion to accept or reject the request for cancellation. In any event, the amount paid by the Buyer will not be refunded to the Buyer.

(b) Services: If any booking for Services is sought to be cancelled by the Buyer, then Zocialus shall intimate Seller of the same promptly. It will be a matter of Seller’s discretion to accept or reject the request for cancellation. In any event, the amount paid by the Buyer will not be refunded to the Buyer.

(c) Party Supplies and Flowers: Zocialus does not allow the Buyers to cancel order for Party Supplies and Flowers.

  1. Zocialus allows requests for return/replacement of Products only if such request is made on account of any fault of the Seller/Zocialus. Further, return/replacement is permitted only if the Product delivered does not reasonably match the description provided on the Website or is damaged. In the event that the request for return is accepted on the basis of foregoing, the amount paid by the Buyer shall be refunded to the Buyer. Subject to the foregoing, under no circumstances, request for return/replacement of Products shall be allowed.

IX. INTELLECTUAL PROPERTY RIGHTS

  1. Zocialus is the sole owner or lawful licensee of all the rights to the Website and its content. Website content means its design, layout, text, images, graphics, sound, video etc. All title, ownership and intellectual property rights in the Website and its content shall remain with Zocialus.
  2. All rights not otherwise claimed under this agreement or by Zocialus are hereby reserved. The information contained in this Website is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. Zocialus does not represent or endorse the accuracy or reliability of any information, or advertisements contained on, distributed through, or linked, downloaded or accessed from any of the Products/Services contained on this Website, or information displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Products/Services.
  3. We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information on this Website is provided "AS IS" with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.
  4. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the User(s). User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.
  5. Zocialus reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Website.
  6. You may use information, if any, on the Products/Services purposely made available on the Website, provided that, You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.
  7. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
  8. Trademark complaint: Zocialus respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to Zocialus at info@zocialus.com

INDEMNITY

You shall indemnify and hold harmless Zocialus, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms of Use, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

X. TERMINATION

Zocialus reserves the right to terminate access to certain areas or features of the Website at any time for any reason, with or without notice. Zocialus also reserves the universal right to deny access to particular User(s) to the Website without any prior notice/explanation in order to protect the interests of Zocialus and/or other Users of the Website. Zocialus reserves the right to limit, deny or create different access to the Website and its features with respect to different User(s), or to change any of the features or introduce new features without prior notice.

XI. APPLICABLE LAW AND JURISDICTION

  1. These Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. Unless otherwise specified, the material on the Website is presented solely for the purpose of use in National Capital Region, Delhi. Zocialus makes no representation that materials in the Website are appropriate or available for use in locations other than National Capital Region, Delhi. Those who choose to access the Website from locations other than National Capital Region, Delhi do so on their own initiative, and Zocialus is not responsible for supply of Products/Services and/or refund for the Products/Services ordered from locations other than National Capital Region, Delhi.
  2. The courts of Delhi, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Website or the agreement or arrangement between Zocialus and the User.

XII. ENTIRE AGREEMENT

The above mentioned Terms of Use constitute the entire agreement between the User(s) and Zocialus with respect to access to and use of the Website, superseding any prior written or oral agreements in relation to the same subject matter herein.

XIII. CONTACT US

Please contact Us at +91 9990469009 for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website.

XIV. GRIEVANCE OFFICER

In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Karan Narula

Zocialus Online Services Pvt. Ltd.

306, Living Style Mall, Jasola

Phone:+91 9990469009

Email: info@zocialus.com

Privacy Policy

We value the trust you place in us. That is why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note:
Our privacy policy (“Privacy Policy”) is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By using this website (www.zocialus.com), you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Collection of Personally Identifiable Information and other Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

Cookies[1]

We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your mobile phone that assist us in providing our services. We offer certain features that are only available through the use of a cookie.


If you transact with us, we collect some additional information, such as your physical location, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details.

If you choose to leave feedback or post messages where possible, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up an account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing a request for services offered on the Website) do require registration. We do use your contact information to send you offers.

2. Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.[2] We use your personal information to resolve disputes; troubleshoot problems; collect money; measure consumer interest in our products and services, inform you about offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or
income level). We use this data to tailor your experience at our Website.

3. Sharing of personal information

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court
orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

4. Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

5. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from our lists, please delete your account.

Please note that you shall have the choice to amend/alter/modify/delete the information provided by you at all times.

6. Advertisements on the Website[3]

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email
address, or telephone number) about your visits to this and other Websites in order to provide advertisements about goods and services of interest to you.

7. Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this Privacy Policy.

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

8. Grievance Officer

In accordance with Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Karan Narula

Zocialus Online Services Pvt. Ltd.

306, Living Style Mall, Jasola

Phone:+91 9990469009

Email: info@zocialus.com

Shipping Policy
  • Delivery of the Products shall be undertaken by Zocialus and the liability of Zocialus shall be limited to the extent that damage is caused due to fault solely attributable to Zocialus’ fault during the delivery of the Product; and Zocialus shall not be liable for the quality, quantity, attributes, etc. of the Products. At no point will Zocialus have ownership of the Product. 
  • Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.
  • If delivery is done by the Seller or its delivery partners, it is the Seller’s sole responsibility to ensure delivery in a timely manner.
  • In the case delivery is done by Zocialus, we shall take all reasonable steps to ensure delivery in a timely manner. No responsibility is taken for late delivery by Zocialus in either case.
  • Zocialus may provide the option of “Pick-up” to you for certain Product(s). In that event, you shall be provided with the address and contact details of the Seller in order to enable you to pick up the Product(s) from the Seller directly. It shall be the sole responsibility of the Seller to ensure that the Product(s) is ready in a timely manner and no delay and inconvenience is caused to you and there shall be no liability of Zocialus in this regard.
  • For delivery of Products on the same day as that of placing the order, delivery will be chargeable with Rs. 250 (Rupees Two Hundred And Fifty Only) and in the event of delivery on a later day, the charges will be as specified by Zocialus on the website or intimated to you.
  • Sellers and Zocailus shall make every effort to deliver within the time stated, however, we will not be liable for any loss caused to you by ordering late. If the Products are not delivered within the estimated delivery time quoted by us, please contact Zocialus by telephone or email and we will try to ensure that you receive your order as quickly as possible.
  • In case of a late delivery, the delivery charge will neither be voided nor refunded by Zocialus.
  • All risk in the Products shall pass to you upon delivery.
  • If you fail to accept delivery of Products at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such Products shall be deemed to have been delivered to you and all risk and responsibility in relation to such Products shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.
  • You must ensure that at the time of delivery of Products adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such Products or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
  • Sellers, who will prepare your order, aim:
    • to deliver within the time confirmed to you by us;
    • to inform Zocialus/ you if they expect that they are unable to meet the estimated delivery time.
  • Sellersand Zocialus shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
  • Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
Payment Policy
  • Delivery of the Products shall be undertaken by Zocialus and the liability of Zocialus shall be limited to the extent that damage is caused due to fault solely attributable to Zocialus’ fault during the delivery of the Product; and Zocialus shall not be liable for the quality, quantity, attributes, etc. of the Products. At no point will Zocialus have ownership of the Product. 
  • Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.
  • If delivery is done by the Seller or its delivery partners, it is the Seller’s sole responsibility to ensure delivery in a timely manner.
  • In the case delivery is done by Zocialus, we shall take all reasonable steps to ensure delivery in a timely manner. No responsibility is taken for late delivery by Zocialus in either case.
  • Zocialus may provide the option of “Pick-up” to you for certain Product(s). In that event, you shall be provided with the address and contact details of the Seller in order to enable you to pick up the Product(s) from the Seller directly. It shall be the sole responsibility of the Seller to ensure that the Product(s) is ready in a timely manner and no delay and inconvenience is caused to you and there shall be no liability of Zocialus in this regard.
  • For delivery of Products on the same day as that of placing the order, delivery will be chargeable with Rs. 250 (Rupees Two Hundred And Fifty Only) and in the event of delivery on a later day, the charges will be as specified by Zocialus on the website or intimated to you.
  • Sellers and Zocailus shall make every effort to deliver within the time stated, however, we will not be liable for any loss caused to you by ordering late. If the Products are not delivered within the estimated delivery time quoted by us, please contact Zocialus by telephone or email and we will try to ensure that you receive your order as quickly as possible.
  • In case of a late delivery, the delivery charge will neither be voided nor refunded by Zocialus.
  • All risk in the Products shall pass to you upon delivery.
  • If you fail to accept delivery of Products at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such Products shall be deemed to have been delivered to you and all risk and responsibility in relation to such Products shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.
  • You must ensure that at the time of delivery of Products adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such Products or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
  • Sellers, who will prepare your order, aim:
    • to deliver within the time confirmed to you by us;
    • to inform Zocialus/ you if they expect that they are unable to meet the estimated delivery time.
  • Sellersand Zocialus shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
  • Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
Cancellation, Refund & Return Policy
  1. Cancellation of order for Products/Services:

(a)   Tailor-made Food Product: If any order for Tailor-made Food Product is sought to be cancelled by the Buyer, then Zocialus shall intimate the Seller of the same promptly. It will be a matter of Seller’s discretion to accept or reject the request for cancellation. In any event, the amount paid by the Buyer will not be refunded to the Buyer.

(b)  Services: If any booking for Services is sought to be cancelled by the Buyer, then Zocialus shall intimate Seller of the same promptly. It will be a matter of Seller’s discretion to accept or reject the request for cancellation. In any event, the amount paid by the Buyer will not be refunded to the Buyer.

(c)   Party Supplies and Flowers: Zocialus does not allow the Buyers to cancel order for Party Supplies and Flowers.

  1. Grounds for cancellation:

Zocialus allows requests for return/replacement of Products only if such request is made on account of any fault of the Seller/Zocialus. Further, return/replacement is permitted only if the Product delivered does not reasonably match the description provided on the Website or is damaged. In the event that the request for return is accepted on the basis of foregoing, the amount paid by the Buyer shall be refunded to the Buyer. Subject to the foregoing, under no circumstances, request for return/replacement and refund of Products shall be allowed.

If the Buyer seeks to cancel the order for Products and/ or request for Services, he/ she shall do so within 24 hours of the placing the order for Product/ Service. Please note that in the event that the Product(s) has been dispatched for delivery within 24 hours of placing the order, Buyer shall not be able to cancel the order.

If the Buyer seeks to cancel the order for Products and/ or request for Services, he/ she shall do so within 24 hours of the placing the order for Product/ Service. Please note that in the event that the Product(s) has been dispatched for delivery within 24 hours of placing the order, Buyer shall not be able to cancel the order.

Further, in respect of Products that will be delivered one day after the order for such Product is placed, or Products that require not more than one day to be delivered, no cancellation of order for such Products shall be allowed.

Refund of monies to the Buyer shall be made through through which the payment was made by the Buyer in respect of the order/ booking for which the refund is being sought within 5 working days.

In respect of Products that are eligible for return, the Buyer shall request the return of Product within 24 hours of the delivery of the Product. Zocialus shall take all reasonable steps and efforts to process and settle the request within 5 days of the request being made.